There are 1️⃣ 3 different types of events you can set up: One Time, Multi Date and Recurring. Most agritaiment events will be Multi Date. Multi Date simply means you have one event that happens on multiple days. Unless you have a single-day event, you will most likely want to choose Multi Date. Next, name your event and choose the location. 

It is VERY important that you make sure your location time zone is correct.  Click 2️⃣ edit location details to make sure time zone is correct. Now set your dates and times for every day that your event is open. Next, choose tickets or passes and enter all related information (see section below about difference between tickets and passes). 

Passes are when you give the customer the choice to come any day/time that is best for them.  They do NOT have to choose from the dates/times you entered but can attend any of thoses dates/times. Passes can be single use or multi use. If using for single use, be sure to set total uses to 1. Passes can also be a "Season Pass" with photo uploading and multi scanning. See Season Pass section below to learn how to set up season passes. Passes can also be a single product with variants or split into multiple products. 

 1️⃣ You can add tickets and passes to one event if needed. Bottom line is if you need to do reservations, go the ticket route. If not needing to do reservations, go the pass route. 

First step is to create a pass. When creating a pass, be sure to restrict  1️⃣ uses per date to 1. This will allow the bar code to be scanned once per day. 

Next step is to 2️⃣ customize the ticket type. This is where we will require an attendee name and photo, which will force the buyer to attach a name and photo to each season pass before they can download the season pass. With these settings, your pass will now be a season pass with photo and multi scan. 

Go to the Funtix app, then the settings tab and scroll about half way down and click enable. Here you can set your ticketing fees by $ amount and or % amount. 

You can always override this on a per-ticket/pass level if needed.  By default all events, tickets and passes will now have fees.  If you want to override this, you can do that by selecting the 1️⃣ "customize ticket fees?" option on each ticket/pass you create. For example, if a particular ticket does not need a fee. you could override it to zero. 

Step 1: First go to orders and find the order in question. Once in the order click on more actions 1️⃣  and then select 2️⃣ "Refund Tickcets". This will automatically take you to the Funtix app where you can refund via original payment, discount or gift card 3️⃣. 

Step 1: Go to the Funtix app, click on event and select the event in question. 

Step 2: Once in the event, click "more actions" and select "Issue Refunds". Next you will see 1️⃣ 3 refund methods, choose the best option that fits your needs.

Step 3: Next choose the dates and times you would like to refund. (in most cases you will not want to refund date/times with redeemed tickets) 

Step 4: The last step is to choose how the refund or credit should behave.  2️⃣ Should it involve checked-in tickets or not? Should a notification be sent or not? Does it need a custom email message explaining the nature of the credit or refund?

If a guest does not have their ticket with them, choose the 3️⃣ "Lookup" options at the bottom. This will give you the ability to search by name or email address. 

To toggle this setting on or off, go to Funtix app in Shopify>Events>Edit. Click 1️⃣ "edit ticket type" for tickets and for passes click "customize ticket type". You will see a check box called "Must be scanned within event time". If selected, tickets/passes can only be scanned within the dates and times you have entered. By default this setting is checked for tickets and unchecked for passes.